Who we are
Mural & Pixel Graphics LLC DBA MissyLeads provides AI receptionist, call intake, lead capture, transfer routing, booking support, and related SaaS workflows for service businesses. Questions about this policy can be sent to contact@missyleads.com.
Information we collect
- Account and business setup details, including names, email addresses, phone numbers, service areas, and onboarding answers.
- Call data, transcripts, recordings or media streams, caller details, appointment requests, and lead notes generated through the service.
- Billing data such as Stripe customer IDs, subscription identifiers, payment status, invoices, and plan history.
- Website and product usage data such as IP address, device/browser details, cookies, page activity, and security logs.
- Messages you send through book-demo, contact, support, privacy, or other intake forms routed to contact@missyleads.com.
How we use information
- Provide, operate, secure, and improve the MissyLeads AI receptionist service.
- Process onboarding, subscriptions, renewals, cancellations, and service communications.
- Answer support, sales, legal, privacy, and account-related requests.
- Detect fraud, abuse, misuse, service outages, or violations of our terms.
- Comply with applicable law, lawful requests, accounting, and record-keeping obligations.
How we share information
We may share personal information with service providers and infrastructure partners that help us run the service, including hosting, database, telephony, AI model, analytics, email, customer communications, fraud prevention, and billing vendors. We may also disclose information to comply with law, enforce our agreements, protect safety, or as part of a merger, acquisition, financing, or asset sale.
We do not sell personal information for money. We also do not share personal information for cross-context behavioral advertising under the California Privacy Rights Act as of the date of this policy.
Service provider / processor and controller roles
In many cases, MissyLeads acts as a service provider or processor for the service-business customer that uses our platform. In that role, we process caller data, call recordings, transcripts, lead details, and appointment information on behalf of that customer to provide the service.
We act more directly as a business with respect to our own website, marketing pages, demo requests, account signup, billing administration, support interactions, and other direct relationships we have with our own customers, prospects, and site visitors.
International customers
MissyLeads may support businesses and phone-number workflows in the United States, Canada, the United Kingdom, Australia, New Zealand, Mexico, Spain, and other approved markets over time. Availability, onboarding steps, and implementation requirements can vary by country, number type, vendor rules, and telecom regulation.
International data transfers
We and our service providers may process personal information in the United States and other countries where we or our subprocessors operate. Where personal information is transferred from the U.K., EEA, or similar regions, we aim to rely on available transfer mechanisms and safeguards that may include adequacy decisions, contractual safeguards, and related transfer-risk measures where applicable.
Telephony, recording, and AI disclosures
Because MissyLeads is a voice and workflow product, we may process call audio, transcripts, caller details, urgency signals, booking requests, caller ID information, SMS or callback workflow data, and extracted lead data to provide the service. Customers remain responsible for making any legally required disclosures to callers about monitoring, recording, or AI-assisted handling, and for complying with country-specific telecom, caller ID, messaging, and consent rules that apply to their use of the service.
Cookies and tracking technologies
We may use cookies and similar technologies for login state, security, analytics, and product performance. We do not use this website to sell personal information or to share personal information for cross-context behavioral advertising as of the date of this policy.
How we respond to Do Not Track signals
At this time, the website does not respond to browser Do Not Track signals in a way that changes data collection behavior. We also do not knowingly permit third parties to collect personal information through this website for their own cross-site behavioral advertising purposes beyond the service providers and analytics tools we use to operate the site.
Retention by data category
We retain information for as long as reasonably necessary to provide the service, maintain business records, resolve disputes, comply with law, and enforce agreements. Retention depends on the type of information, whether the account is active, whether a customer has requested deletion, whether we need the information to detect abuse or respond to disputes, and whether law or a vendor retention schedule requires longer preservation.
- Account, onboarding, and billing records are usually kept for the customer lifecycle and for a reasonable period afterward for tax, accounting, disputes, audit, fraud prevention, and legal compliance.
- Call recordings, transcripts, lead records, and appointment workflow data are usually kept while the account is active and for a limited operational period afterward unless deleted sooner, required for a dispute, or preserved under a legal hold.
- Sales onboarding drafts are kept only for a limited period and expire automatically if they are inactive or converted.
- Security logs, authentication records, and abuse-prevention data are kept for as long as reasonably necessary for security, investigations, and operational integrity.
Privacy rights by region
U.K. / EEA / Spain
Depending on applicable law and our role, individuals may have rights to access, correction, deletion or erasure, restriction, objection, portability, withdrawal of consent where consent is used, and complaint to the relevant supervisory authority.
Canada
We aim to handle personal information in a manner consistent with PIPEDA principles, including accountability, access, correction, and meaningful consent for the purposes for which information is collected, used, or disclosed.
Australia
We aim to manage personal information openly and transparently and maintain an up-to-date privacy policy describing how information is collected, used, disclosed, stored, and corrected.
New Zealand
Individuals may ask what information we hold, why we collect it, who may receive it, whether providing it is optional, what may happen if it is not provided, and how to access or correct it.
Privacy contact, complaints, and security
Privacy requests may be sent through /privacy-request or by emailing contact@missyleads.com. If local law gives you the right to complain to a regulator or supervisory authority, you may also contact the authority in your country or region.
No system is perfectly secure, and we cannot guarantee absolute security.
Notice at Collection for California residents
The following categories describe the personal information we collect about California residents, the purposes for which we collect it, whether we consider any of it sensitive personal information, whether we sell or share it, and the retention period or retention criteria that apply.
Identifiers and account details
Examples: Name, business name, email address, phone number, login details, and owner account information.
Business purposes: Account creation, onboarding, support, security, and service communications.
Retention: Typically kept for the life of the account and for a reasonable period after closure to support billing, disputes, fraud prevention, legal compliance, and reactivation requests.
Sell or share: We do not sell or share this information for cross-context behavioral advertising.
Commercial and subscription records
Examples: Plan tier, subscription status, invoices, Stripe identifiers, payment state, usage periods, and service history.
Business purposes: Subscription administration, renewals, collections, taxation, accounting, and fraud prevention.
Retention: Typically retained for the account lifecycle and afterward for accounting, tax, audit, chargeback, and legal recordkeeping periods.
Sell or share: We do not sell or share this information for cross-context behavioral advertising.
Call, lead, and appointment records
Examples: Call audio, transcripts, caller phone numbers, appointment requests, service notes, urgency signals, and follow-up actions.
Business purposes: Providing the AI receptionist workflow, producing transcripts and summaries, routing urgent calls, lead capture, follow-up, quality assurance, and troubleshooting.
Retention: Usually retained while the customer account is active and for a limited period afterward, unless a customer deletes the data sooner, a dispute or legal hold requires longer retention, or a vendor retention schedule controls a specific record type.
Sell or share: We do not sell or share this information for cross-context behavioral advertising.
Internet or network activity
Examples: IP address, browser type, device details, product interaction logs, authentication events, security logs, and cookie activity.
Business purposes: Security, authentication, analytics, debugging, product performance, and abuse prevention.
Retention: Retained for as long as reasonably needed for security monitoring, service improvement, and operational analytics, with shorter retention for some log categories and longer retention where abuse, investigations, or legal requirements apply.
Sell or share: We do not sell or share this information for cross-context behavioral advertising.
Sensitive personal information that may appear in service data
Examples: Call recordings, transcript contents, precise location details in a caller address, or other information a caller or customer voluntarily provides during a call.
Business purposes: Only to provide the requested receptionist, booking, routing, compliance, security, and support functions.
Retention: Retained according to the related service-data category above and only as reasonably necessary for the business purpose for which it was collected or received.
Sell or share: We do not use or disclose sensitive personal information to infer characteristics or for cross-context behavioral advertising.
California Privacy Notice
- Right to know the categories and specific pieces of personal information we collect, use, disclose, sell, or share.
- Right to request deletion of personal information, subject to legal and operational exceptions.
- Right to request correction of inaccurate personal information.
- Right to know whether we use or disclose sensitive personal information and to limit certain uses where California law provides that right.
- Right to opt out of the sale or sharing of personal information. As of this policy date, we do not sell personal information and we do not share personal information for cross-context behavioral advertising.
- Right not to receive discriminatory treatment for exercising privacy rights.
How to submit a California privacy request
- You may submit a request through our web form at /privacy-request or by emailing contact@missyleads.com.
- We may ask for information needed to verify identity, account ownership, or authority to act for a business customer before we complete a request.
- Authorized agents may submit requests on behalf of California residents where permitted by law, subject to verification of both the agent and the consumer or account relationship.
- We generally respond within the time required by applicable California law, which is usually within 45 days unless an extension is permitted.
You can submit a request through our web form at /privacy-request or by emailing contact@missyleads.com.
California Shine the Light
California residents may request information about certain disclosures of personal information to third parties for those parties' direct marketing purposes by contacting us at contact@missyleads.com.
Children
The service is intended for business use and is not directed to children under 13. We do not knowingly collect personal information from children under 13 through the public website for consumer use.
Changes to this policy
We may update this Privacy Policy from time to time. Changes become effective when posted on this page unless a different effective date is stated.