Privacy Policy (MissyLeads)

Mural & Pixel Graphics LLC DBA MissyLeads

Quick Summary

• We collect call and message information to deliver the Service (e.g., call routing, voicemail capture, optional SMS follow-up).
• We do not sell personal information.
• We do not share mobile information with third parties for their marketing or promotional purposes.
• If you receive texts through the Service, you can opt out at any time by replying STOP and get help by replying HELP.

Who This Policy Applies To

This Policy applies to:

• Business Customers (e.g., a service provider using MissyLeads), and
• End Users / Callers(people who call or text a Business Customer’s MissyLeads-enabled phone number).

In many cases, the Business Customer determines how caller information is used for their business (e.g., scheduling, follow-up). MissyLeads acts as a service provider to the Business Customer for those communications.

Information We Collect

1) Call and Voicemail Data

When calls are placed to a MissyLeads-enabled phone number, we may collect:

• Caller phone number and (if available) caller ID details
• Call metadata (time, duration, call status such as answered/missed, routing outcomes)
• Voicemail recordings and related metadata (length, timestamps)
• Voicemail transcripts and summaries if enabled

2) SMS/MMS Messaging Data

If SMS/MMS features are used, we may collect:

• Phone numbers involved in the message thread
• Message content (including attachments like photos) that End Users send
• Message metadata (timestamps, delivery status)

STOP/HELP: End Users can opt out by replying STOP and request help by replying HELP. Message and data rates may apply. Message frequency varies.

3) Business Customer Account Data

If you create a MissyLeads account, we may collect:

• Business name, DBA name, contact name, email
• Forwarding phone numbers and routing preferences
• Team user accounts (if added later)
• Billing details (note: payment details are typically processed by a payment processor; we do not store full card numbers)

4) Device, Usage, and Log Data

We may collect:

• IP address, browser type, device identifiers
• App/site activity logs (pages viewed, feature usage)
• Cookies or similar technologies (if you use our website/dashboard)

How We Use Information

We use information to:

• Provide and operate the Service (call routing, voicemail capture, lead summaries, messaging workflows)
• Deliver customer care messaging and facilitate scheduling/coordination when enabled
• Maintain safety, prevent fraud/abuse, enforce our Terms
• Monitor and improve performance and reliability
• Provide support and respond to requests
• Comply with legal obligations

Text Messaging and Consent

Some workflows may send a single customer-care text after a missed call (for example, asking the caller to reply YES to continue by text). If additional texting occurs, it may be contingent on an affirmative opt-in (such as replying YES). Business Customers are responsible for using the Service in compliance with applicable laws and obtaining any required permissions from End Users.

For toll-free verification and consent documentation, see our SMS consent proof page.

How We Share Information

We share information only as needed to provide the Service, including:

1) Service Providers (Processors)

We may share information with vendors who help us run the Service (e.g., communications providers, hosting, analytics, support tools, payment processing). They may access information only to perform services for us and must protect it.

2) The Business Customer

Caller information (including voicemails, texts, and photos) may be made available to the Business Customer you contacted, so they can respond to your service request.

3) Legal and Safety

We may disclose information to comply with law, respond to lawful requests, protect rights/safety, investigate fraud, or enforce our Terms.

4) Business Transfers

If we undergo a merger, acquisition, or asset sale, information may be transferred as part of that transaction.

Important: We do not sell personal information. We do not share mobile information with third parties for their marketing or promotional purposes.

Data Retention

We retain information for as long as necessary to provide the Service, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods can vary by data type:

• Call logs and message metadata may be retained for operational and auditing purposes.
• Voicemail recordings, transcripts, and message content may be retained while a Business Customer account is active and for a limited period after closure unless deletion is requested or required.

Security

We use reasonable administrative, technical, and physical safeguards designed to protect information. No method of transmission or storage is 100% secure.

Your Choices and Rights

End Users / Callers

• SMS opt-out: Reply STOP to stop texts; reply HELP for assistance.
• You may also contact the business you called to request deletion of your information from their records.

California Privacy Rights

If you are a California resident, you may have rights to request access, deletion, or correction of certain personal information, and to opt out of “sale” or “sharing” as defined by California law. MissyLeads does not sell personal information.

To make a request, email contact@missyleads.com with the subject “California Privacy Request.” We may need to verify your request.

Children

The Service is not directed to children under 13, and we do not knowingly collect personal information from children under 13.

Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated version with a new “Last Updated” date.

Contact Us

Email: contact@missyleads.com
Business: Mural & Pixel Graphics LLC (DBA “MissyLeads”)

This page is provided for general informational purposes and may be updated over time.